Ep 9: Returns - from headache to opportunity

Returns happen in an ecommerce business, and they can either be an opportunity, or a painful headache, depending on your approach.

Every customer problem is a chance for you to rise above the competition. In this episode, I lay out my approach to handling returns.

If you like my approach, join the Founder's Clubhouse for more insights, tactical sessions and more www.foundersclubhouse.co.uk/join